Keep check-in and boarding running at every airport
Credentialed technicians in the terminal, 24/7, fixing kiosks, CUTE/CUPPS workstations, gate readers and printers before queues build. Response in 2h at hub airports.
- Since 2012Serving small, mid-sized and large companies
- 36 citiesin Mexico with our own technicians
- 1,500+devices managed across the group
- ISO 27001Processes aligned with the standard, NIST and CIS
- MultinationalsThe same standard we deliver to large global accounts
A failed printer at the gate costs more than repairs
Queues at check-in
Kiosks and bag-tag printers fail at peak hours, and no one with an airside badge is nearby.
Too many parties involved
Platform providers, airport IT and your station team point at each other while flights wait.
No proof of what happened
Tickets close without photos, timestamps or root cause, so the same fault keeps coming back.
Front-of-house to back office, every shift
One team for every airline device in the terminal, with resident or on-call technicians in Mexico.
- Check-in kiosks, bag drops and CUTE/CUPPS workstations
- Boarding-gate readers, bag-tag and boarding-pass printers
- Baggage reconciliation terminals and handheld scanners
- Crew rooms, back offices, lounges and operations centers
- Coordination with platform providers and airport IT
- Incident evidence: photos, timestamps and root cause
From first call to a stable station
- 01
Map your stations
We list your airports, terminals, devices and flight banks to size coverage per shift.
- 02
Credential the team
Technicians get airside badges and training on your procedures and common-use platforms.
- 03
Go live on shift
Resident or on-call technicians start, with escalation paths agreed with providers and airport IT.
- 04
Report and improve
Monthly reports show incidents by device and gate, so recurring faults get fixed for good.
Built for operations that cannot stop
Managed IT since 2012, with own teams in Mexico and partners worldwide.
Get a coverage map for your airport network
Tell us where you fly. We return a map showing coverage, response times and staffing options for each airport.
- Coverage and response time per airport
- Resident vs. on-call options per station
- Includes AICM (MEX), AIFA (NLU), Cancún (CUN), Monterrey (MTY), Guadalajara (GDL) and Tijuana (TIJ) and other airports you serve
Frequently asked questions
Do your technicians have airside access?
Yes. We handle badge applications and training for each airport, so technicians can work airside without escorts.
Do you work with CUTE/CUPPS providers?
Yes. We coordinate with the platform provider and airport IT, follow their procedures and escalate through agreed channels.
Can you cover overnight and early-morning banks?
Yes. Shifts are sized to your flight schedule, including 24/7 coverage where operations require it.
What evidence do we get per incident?
Each ticket includes photos, timestamps, actions taken and root cause, available in your portal and monthly report.
Request your airport coverage map
Share your airports and we will map coverage, response times and staffing options for each one.
- Reply within 1 hour
- No commitment
- Your data stays confidential