Comprehensive privacy notice

Data controller

INconnet Global LLC (“INconnet”), with its address at [INconnet Global LLC address], is the party responsible for processing the personal data collected through this site, in accordance with Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).

Data we collect

• Data you give us in forms: name, company, job title, email, phone or WhatsApp, city and whatever you write in your message.
• Visit source: landing page, referring site and campaign parameters (UTM and Google Ads click ID), sent along with the form.
• Browsing data, only if you accept cookies: pages visited, device and interactions, through Google Analytics and Google Ads.
• Conversations you start via WhatsApp or by phone.

We do not collect sensitive personal data through this site. Please do not include any in your messages.

Purposes

Primary purposes, necessary to handle your request: responding to your inquiry, performing the IT Health Check, sending you proposals and recording the interaction in our customer relationship management system.

Secondary purposes, which are not necessary for the relationship: sending you our newsletter and measuring the performance of the site and our ads. If you do not want us to use your data for these purposes, write to us at [email protected] or decline cookies in the site’s cookie banner. Declining does not affect the service we provide to you.

We do not sell personal data.

Transfers

We may share your data with INconnet group companies (in the United States and Brazil) to handle your request, and with authorities when required by law. The providers that operate the site, email and our customer relationship management system act as data processors, under contract and confidentiality obligations; some store data outside Mexico. Google processes browsing data only if you accept cookies.

ARCO rights and withdrawal of consent

You may request access to, rectification, cancellation of, or opposition to the processing of your data (ARCO rights), as well as withdraw your consent or limit the use of your data, by sending an email to [email protected] with your name, a way for us to reply, a document proving your identity (or that of your representative) and a clear description of your request. We respond within the time limits set by law.

Retention

Contact and proposal data: for as long as there is a business relationship and up to 5 years after the last contact. Browsing data: for the period configured in the analytics tools, up to 14 months. After that, the data is deleted or anonymized.

Security

We use access controls, logging of who accesses data and encrypted connections. Our processes are aligned with ISO/IEC 27001.

Cookies

See our Cookie policy. You can change your choice at any time using the “Cookie preferences” link in the page footer.

Changes to this notice

When this notice changes, we will publish the new version on this page with the date it was updated.

Arrivo apps and Salus platform

This policy covers the website. The Arrivo Client and Arrivo Tech apps and the Salus platform have their own policies: Arrivo Apps Privacy Policy and Salus Privacy Policy.