IT support that actually responds.
Your employees ask for help via WhatsApp, phone or app and talk to someone who can fix the problem. When it can’t be solved remotely, a technician comes to your office or plant.
Support and help desk, end to end.
WhatsApp, phone and app
Real people during business hours, with on-call coverage for emergencies.
Secure remote access
Most problems are solved on the spot, without a visit.
On-site technician
Scheduled or emergency visits, tracked in Arrivo.
Onboarding and offboarding
Computer and access ready on day one; everything locked down when someone leaves.
Inventory
Who has which device, warranty status and ticket history.
Monthly report
Tickets, response times and what was done.
Simple for you, organized for us.
- 01
Contact us
WhatsApp, phone, email or the Arrivo app.
- 02
We fix it
Remotely, in most cases.
- 03
If needed, we come to you
On-site technician, tracked on the map.
- 04
We report back
Monthly report with everything logged.
Support and help desk is part of our monthly plans.
See what each plan covers and what it costs per user.
See plans and pricing- Fixed amount per user
- No per-ticket fees
- Monthly report
What are your support hours?
Business hours Monday to Friday, with on-call coverage for emergencies depending on the plan. Plant shifts are agreed in the contract.
How long does the first response take?
Our goal is to respond within 1 hour during business hours.
Do you provide support in English?
Yes. We support users in Spanish and English, which helps foreign managers and headquarters teams.
Request your free IT Health Check.No strings attached!
- 01A real specialist (not a bot) will reach out within 1 hour, during business hours.
- 02We install an agent on one computer in your network that checks everything without stopping anyone.
- 03Within 48h we deliver a report and a security score for your company.