Technicians wherever your company is, under one SLA
Own teams in Brazil, Mexico and Paraguay, vetted partners in 70+ countries. One dispatch, one standard and photo evidence for every visit.
- Since 2012Serving small, mid-sized and large companies
- 36 citiesin Mexico with our own technicians
- 1,500+devices managed across the group
- ISO 27001Processes aligned with the standard, NIST and CIS
- MultinationalsThe same standard we deliver to large global accounts
Many sites, many vendors, little control
No one in that city
A store or branch goes down and your provider has no technician within reach.
Visits you cannot verify
Tickets close with a short note, no photos and no proof the job was done right.
One contract per country
Every country brings a new vendor, process and invoice to manage.
Every field task, one point of contact
From a single store to hundreds of sites in Mexico and abroad, under one dispatch.
- Break-fix for desktops, laptops, printers and network
- IMAC: install, move, add and change requests
- New installations and site openings
- Smart hands for remote IT teams
- Preventive visits and store or branch support
- Checklists, photos and arrival times with Arrivo Tech
From address list to technicians on site
- 01
Send your addresses
We match every site against our own teams and vetted partners.
- 02
Agree the playbook
Scope, SLA, access rules and checklists are defined per site type.
- 03
Dispatch and track
One desk dispatches; you follow the technician to the door, like a delivery.
- 04
Close with evidence
Each visit ends with photos, checklist and signature in your report.
Coverage you can see on a map
Field operations since 2012, with response in 4h and 2h in Mexico City, Monterrey, Guadalajara and Querétaro.
See your coverage before you commit
Send your site addresses. We return a map showing which sites we cover and the response time for each.
- Coverage status for every address
- Response time by city and country
- Own team or partner indicated per site
Frequently asked questions
Are partner technicians held to your standard?
Yes. Partners are vetted, follow our checklists and report through the same tools and SLA as our own teams.
Can you cover a single remote site?
Yes. We support one-off locations as well as large networks of stores and branches.
How do we track a visit?
With Arrivo Tech, you follow the technician in real time and get photos and checklists at close.
Do you supply parts?
We can work with your spares, manufacturer warranty or our own logistics, depending on the scope.
Get a free coverage map of your sites
Tell us where you operate. We will map coverage and response times for every address.
- Reply within 1 hour
- No commitment
- Your site list stays confidential